Shipping policy

What are the shipping options + how long will my parcel take to get to me?

Delivery is available to all regions in the UK. After 1 business day processing please allow for the below approximate time frames;

UK Standard Tracked Delivery - (2-5 working days*). FREE on orders all orders.
UK Express Tracked Delivery - £5.95 (Up to 2 working days*, if ordered before 12pm GMT on working days).
Next Day orders placed after 4pm on Friday and into the weekend will be processed on Monday.

* Please note the above shipping timelines are estimates and not guaranteed. Sometimes there may be delays – e.g. carrier delays, logistics, bad weather or things out of our control. Our team can be reached via our contact us page with any further queries you have or you can email us at contact@herbs4home.co.uk.

Express Tracked Delivery may not be available for short periods during busy times of year.

We are a certified carbon net zero company, so your shipping is planet friendly.

Why don't you offer untracked shipping?

Unfortunately, we are currently unable to offer untracked shipping due to a high number of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.

Where is my order?

Please check your order confirmation email. This will tell you how long your order should take. You will receive a tracking reference which you can use to monitor the delivery.

I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?

Please email customer service at contact@herbs4home.co.uk and they will be able to help with the issue.

My tracking number isn’t working, what shall I do?

Please wait 24hrs from when you receive the tracking number as it does not activate until it's picked up by the delivery company. If it's still not working, please contact contact@herbs4home.co.uk with your name and order number.

My items still haven’t been shipped and I haven’t received a refund, what shall I do?

Please contact contact@herbs4home.co.uk with your name and order number.

I placed an order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?

Please refer to your tracking details and if you need further help, email our customer service team on contact@herbs4home.co.uk