We are happy to offer a refund/exchange for an unwanted item. Please be aware that we must receive returns within 14 days of delivery – this is irrespective of your chosen payment method. You will also need to cover the cost of the return as well.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

To make your return as easy and efficient as possible, we’ve recently introduced self-serve returns for our UK customers.

1) Access your order history – you can also find it in My Account

2) Select the order you’d like to return – your most recent order should appear first

3) Scroll down and click the 'Return' button

4) Choose the products you wish to return and select the reason for the return

5) Select 'Start my return' and follow the prompts

If for any reason you need help organising your return our Customer Service Team will be more than happy to help.

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay. Your refund will be confirmed by email, and funds will be returned to your original payment method. 

This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately. If your card has expired since placing the order, please contact Customer Service to make alternative arrangements. 

If you paid using Klarna, as soon as Herbs 4 Home have processed your return you will receive an updated invoice from Klarna. You should then receive your refund (via Klarna) within 5-10 working days to your chosen account. If you have any questions regarding your Klarna account, you can contact Klarna’s Customer Service team directly.